How We Treat Your Personal Data
We keep the policy short on purpose. What we hold falls into three groups: the details you type when you open an account (name, mobile number, date of birth), the records our payment partners send back when you move money through bKash, Nagad or Rocket, and
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the technical log of the phone or browser you sign in from. That third group is how we spot a login that does not match your usual device. We do not sell any of it. Payment receipts are kept because a wallet transfer has to be
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traceable if you ever dispute a deposit, and login logs are kept because account access is the thing most often targeted. Everything else is used to run your account, answer your support messages and meet whatever record-keeping our regulators ask of us. Where you are matters.
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Data protection rules differ across markets, and what we are allowed to collect, how long we may keep it and which rights you can exercise all depend on the law that applies where you live and on eligible regions. If a right is not available to
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you under local law, we will tell you plainly rather than bury it. To exercise a right that is available, contact our support desk and we will walk you through the verification step, usually a code sent to the mobile number on the account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.